Refund policy

Refund and Return Policy

 

Last updated October 01, 2025

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund or store credit. Please see below for more information on our return policy.

 

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

To return an item, please email customer service at customer@beletier.com to obtain an Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the following address:

BELETIER OG
Attn: Returns
Alpbach 705b
Alpbach, Tyrol 6236
Austria

Return shipping charges will be paid or reimbursed by us.

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

 

EXCEPTIONS

The following items cannot be returned:

•           Personalized Items

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at: customer@beletier.com

GERNAL COMPANY INFORMATION

Legal Name: BELETIER OG
Address: Alpbach 705b, 6236 Alpbach, AUSTRIA
E-Mail (customer affairs): customer@beletier.com
E-Mail (generic): business@beletier.com
Phone No. (1): +43 660 1888302
Phone No. (2): +43 660 4917335
Commercial Registration Number (FN): 664949t
VAT Identification Number (UID): AUT 82657803
Tax Number: 83 377/4524
Supervisory Authority: Bezirkshauptmannschaft Kufstein
Managing Directors: Noah Moser, Tim Voglsperger